Grievance Redressal

If something has gone wrong with a payment, enrolment, course, referral commission or the way we handled your data, please tell us. We take every complaint seriously.

How to raise a complaint

Email nithya.s@dnyxgroup.com with the subject "Grievance", your name, the email you registered with, and a description of the problem. You can also raise a support ticket from your learner or referrer portal.

Our timelines

• We acknowledge your complaint within 48 hours.
• We aim to resolve it within 15 working days.
• If you are not satisfied with the outcome, you may escalate to the Grievance Officer named below.

Grievance Officer

As required by the Consumer Protection (E-Commerce) Rules, 2020, our Grievance Officer is Nithya S. Write to nithya.s@dnyxgroup.com marked "Grievance Officer". You will receive an acknowledgement within 48 hours.

Data protection complaints

For complaints about how we handle personal data, use the same email. You can also contact the Data Protection Board of India once the Digital Personal Data Protection Act, 2023 requires it.